Policies
Privacy Policy
Fitrip ("we", "us", "our") respects your privacy. This policy explains what personal information we collect when you use our website or plan a trip with us, how we use it, and the choices you have.
Information we collect
- Information you give us, your name, email, phone/WhatsApp number, travel dates, group size, and any preferences or messages you share via our Plan Your Trip form, newsletter signup, guidebook request, or direct contact.
- Information collected automatically, basic technical data such as your browser type, device, and pages visited, gathered through standard website analytics to help us improve the site.
How we use your information
- To respond to enquiries and plan, confirm and deliver your trip.
- To send information you have requested (trip ideas, guidebooks, newsletters), you can unsubscribe at any time.
- To improve our website, services and customer care.
- To meet legal, tax or safety obligations where required.
Sharing your information
We do not sell your personal information. We share it only with trusted partners who help us operate (for example accommodation providers, licensed local guides and activity operators involved in your trip, and service providers such as email, messaging and analytics tools) and only as needed to deliver your experience or as required by law.
Cookies & analytics
Our site may use essential cookies and privacy-friendly analytics to understand how the site is used. You can control cookies through your browser settings.
Data retention & security
We keep personal information only as long as needed for the purposes above or as required by law, and we take reasonable measures to protect it. No online transmission is ever completely secure, and we cannot guarantee absolute security.
Your rights
You may request access to, correction of, or deletion of your personal information, or ask us to stop contacting you, by emailing hello@yourfitrip.com. We will respond within a reasonable time.
Terms of Use
By accessing this website and by booking a trip with Fitrip, you agree to these terms. If you do not agree, please do not use the site.
Use of this website
You may use this site for personal, non-commercial purposes to learn about and plan travel with us. You agree not to misuse the site, attempt to disrupt it, or use it for any unlawful purpose.
Bookings
Enquiries made through this site are not confirmed bookings. A booking is only confirmed once we have agreed the details with you in writing (including via WhatsApp or email) and received any required deposit. Confirmed bookings are also governed by our Booking & Cancellation Policy below.
Content & intellectual property
All text, photography, logos and design on this site are owned by Fitrip or used with permission, and may not be copied or reused without our written consent.
Third-party links
Our site links to third-party sites (such as review platforms, maps and social media). We are not responsible for their content or privacy practices.
Activities, health & assumption of risk
Our experiences include physical outdoor activities (trekking, diving, water and adventure activities) that carry inherent risks. You are responsible for ensuring you are in suitable health and fitness, for disclosing relevant medical conditions, and for following your guide's safety instructions. Participation is at your own risk.
Limitation of liability
To the fullest extent permitted by law, Fitrip is not liable for indirect or consequential loss, or for events beyond our reasonable control. Nothing in these terms excludes liability that cannot be excluded by law.
Governing law
These terms are governed by the laws of the Republic of Indonesia, and any disputes will be subject to the jurisdiction of the courts of Bali, Indonesia.
Changes
We may update these terms from time to time. The version published on this page applies to your use of the site and any booking made after it is posted.
Booking & Cancellation Policy
We keep booking simple and personal. Exact terms are confirmed in writing for your specific trip; the following is our general policy.
How to book
The fastest way to book is WhatsApp at +62 851-9051-3769, or via our Plan Your Trip form or hello@yourfitrip.com. We reply personally, usually within a few hours.
Deposit & payment
- A deposit is required to confirm and hold your spot; your booking is confirmed once we receive it.
- The remaining balance is due before or at the start of your trip, as agreed at the time of booking.
- Accepted payment methods and current amounts are shared when you book. Prices are agreed in writing before payment.
Cancellation by you
If you need to cancel, tell us as early as possible, the more notice you give, the more flexible we can be. Refund of any deposit or payment depends on the notice given and on costs already committed on your behalf (such as non-refundable accommodation, permits or operator fees). Specific cancellation terms for your trip are confirmed at the time of booking. We strongly recommend travel insurance to cover unexpected cancellations.
Changes to your booking
We will do our best to accommodate changes to dates or itineraries where possible. Some changes may involve additional cost depending on availability and third-party terms.
Cancellation or changes by us
Safety comes first. We may reschedule, modify or cancel an activity due to weather, unsafe conditions, or other circumstances beyond our control (force majeure). Where we cancel an activity for these reasons, we will offer a suitable alternative or a fair refund for the affected portion. We are not responsible for separate costs such as flights or personal expenses.
Travel insurance
Comprehensive travel insurance covering medical care, adventure activities, and trip cancellation is strongly recommended for all guests.
Questions
For anything about booking, changes or cancellations, reach us on WhatsApp at +62 851-9051-3769 or hello@yourfitrip.com. We're happy to help.