Fitrip
Plan My Trip
Everything You Need to Know

Frequently Asked Questions

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Booking & General
How do I make a booking with Fitrip?

WhatsApp is the fastest: +62 851-9051-3769. You can also fill in the form on our Plan Your Trip page or email hello@yourfitrip.com. We respond personally, usually within a few hours.

Do you offer private tours or only group tours?

Both. Our small groups are typically 2–8 people, intentionally small so the experience stays personal. Fully private tours (just your group, your guide, your pace) are also available.

What's your cancellation policy?

Full details are on our Booking & Cancellation Policy page. In short: we ask for a deposit to confirm, with flexible cancellation terms depending on notice given. Travel insurance is strongly recommended.

Is a deposit required to book?

Yes, a deposit confirms your spot. The balance is due closer to your travel date. WhatsApp us for current payment terms.

Bali Activities
Is the Mount Batur sunrise trek suitable for beginners?

Yes. Level 1 is designed for average fitness, no experience needed. Level 2 (summit expedition) suits experienced hikers. We've guided guests from age 8 to 68.

What PADI diving courses do you offer in Bali?

Discover Scuba (first time underwater, no certification needed), PADI Open Water, Advanced Open Water, and Freediving Level 1. We also run snorkeling trips to Nusa Penida, manta rays, turtles, coral gardens, the Tulamben shipwreck.

Are the activities family-friendly?

Many are. Mount Batur Level 1, a UNESCO heritage rice terrace hike, Nusa Penida tour, snorkeling, waterfall swimming and a sacred water cleansing ceremony are all suitable for families with children 7+. We've had guests from age 8 to 78 on our tours.

Fitrip Villas
Where are the Fitrip Villas located?

In the Seseh / Cemagi / Canggu area on Bali's western coast, approximately 900–950m from the beach, about 30–40 minutes from Canggu's most popular cafés and surf spots.

What's included with a villa stay?

Private pool, fast WiFi, full kitchen, air conditioning, free parking, and daily housekeeping (10am–2pm). On request: in-villa massage, private chef, scooter rental, private driver, airport transfer, baby equipment.

Can I book a villa without adding activities?

Yes, villas can be booked independently via Airbnb or direct. However, guests who book villas + activities directly with us receive our best combined rate.

Vietnam Journey
Is the Vietnam trip suitable for first-time visitors?

It's actually ideal for first-time visitors, we handle all logistics and guide you through everything. The itinerary is designed to give a genuine, deep experience of the north without any planning stress.

What's the difference between Lan Ha Bay and Ha Long Bay?

Ha Long Bay is globally famous but heavily touristed. Lan Ha Bay, accessible by ferry from Cat Ba Island, has over 300 limestone islands and a fraction of the boats. Quieter, cleaner, more wildlife, we always take our guests here.

Can we customise the Vietnam itinerary?

Every aspect is adjustable, extra nights in Sapa, different accommodation categories, additional trekking days. WhatsApp us and we'll build it around your group.

Still have a question? We'd love to help.

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